WE DO NOT SHIP TO EUROPE, AFRICA, ASIA, SOUTH OR CENTRAL AMERICA. WE ONLY SHIP IN THE US POSTAL SYSTEM AND CANADA.
Orders under $50.00 that are shipping to the contiguous U.S. are charged a flat rate of $4.95. Orders shipping to the contiguous U.S. over $55.00 are shipped FREE (HI, AK, APO, PR, Guam, etc. excluded). Typically, inkjet orders are shipped US Priority Mail, and laser toner cartridges are shipped UPS Ground. You may upgrade your shipping option to UPS 2nd Day during checkout by paying actual shipping charges. This option is only available if you live in a state that takes more than 2 days for delivery using UPS Ground from Long Beach, CA. (This protects you from unnecessarily paying for 2nd day shipping when the UPS Ground or Priority Mail service would get there in the same amount of time).
Please call us at 800.871.9095 if you require expedited Overnight shipping. We do not have this option available on internet orders at this time.
Orders shipping to non-contiguous U.S. territories will ship through the U.S. Postal Service according to the rate chart found here. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau.
Orders shipping to Canada will ship Priority Mail according to the rate chart found here. Due to higher restrictions, safe guards, and customs inspections, orders can take up to 6-12 business days to arrive. Unfortunately, Canadian shipments do not have tracking numbers. Usually light orders take 6-7 days while heavier orders take longer. Customers are responsible for any duties or taxes imposed by Canadian Customs.
We ship from Long Beach, California M-F. Orders placed before 4PM PST usually ship out the same day. Typically, orders placed after 4PM PST will ship the following day. Orders placed Friday after 4PM PST will ship the following Monday. Shipping time usually takes 3-5 working days to arrive to the East Coast and 2-3 working days on the West Coast.
Our orders are imported every few hours into our internal processed system. At that time you will receive our order number via email and another email with the tracking number a few hours after the item ships.
Tracking emails are sent M-F night from our internal system from firstname.lastname@example.org (our parent company). You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.
UPS Ground has sophisticated tracking capabilities and your package will be scanned at many transit points throughout its route to your destination.
UPS 2nd Day - Estimated Transit Time
USPS Priority Mail - Estimated Transit Time
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