Return Policy


The following return policies and procedures have been established for all Simplyink orders.
You may use the table below to quickly navigate to area you are interested.

QUESTIONS

QUESTIONS? CALL 800-871-9095

All of our products are backed by a full one year 100% satisfaction guarantee. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the cartridge with a properly working unit.

Please call us at 800-871-9095 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST and a customer service representative will be able to set up a reshipment and return label for the problematic cartridges.

UNOPENED MERCHANDISE
Unopened cartridges, refill kits, or cartridge recycling mailers may be returned within 365 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable.


OPENED MERCHANDISE
Refill Kits - Opened refill kits may be returned within 365 days of purchase for a replacement kit or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. If you are having difficulties with your cartridge after refilling, please visit our F.A.Q. page for troubleshooting tips or call us at 800-871-9095 as most problems can be fixed over the phone.

Remanufactured Cartridges - If you are unsatisfied with your remanufactured cartridge or find it has a defect it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 800-871-9095 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Laser Toner Cartridges - If you are not fully satisfied with your laser toner cartridge or find it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 800-871-9095 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Compatible Cartridges - If you are unsatisfied with your compatible cartridge or find that it is defective it may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 800-871-9095 M-F 5am-7pm PST | Sat&Sun 7am-4pm PST to set up a replacement or return.

Original Equipment Manufacturer (OEM) - Cartridges Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges.

Inkjet Cartridge Recycling Mailers (Ink Mail) - SimplyInk does not accept opened mailers or mailer recycled cartridges as return products. Cartridges recycled through the mailer service are NOT warranted by SimplyInk, but by the recycling company. Once redeemed, the warranty provided by the recycling company is the lone warranty provided on the cartridge. SimplyInk does not provide additional warranty. For more information on the warranty provided please review the insert included with your mailer box.

SHIPPING CHARGES
Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applied to orders where customers received free shipping:
Customers receiving free shipping will be credited the full purchase price of all products returned less $4.95 for shipping if their entire order is returned for a refund.


REFUNDS
Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return.


EXCHANGES
If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our one year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.

If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.

Download Return Form


SimplyInk
Attn: Returns
3700 Cover St
Long Beach, CA 90808

We only accept products back for an exchange or refund for 365 days after the purchase was made. Only products purchased from SimplyInk can be returned for an exchange and unopened products must be in sellable condition. SimplyInk is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 800-871-9095 before returning any products.